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Chicago's Dearborn Post Office has unreal user reviews: Their stamps gave me cancer

maps.google.com - 5 weeks ago - 628 views

Looks like someone had a really bad experience at the post office and decided to take it out on their google user reviews.

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2 points
by BradFlora 5 weeks 1 day ago

These are the links that make my day.

They've arrange their queuing system to just go around and around in a circle, sticking you in an infinite loop. When you point this out they just laugh and point at you.

John Kristoff's comment got me curious so I went over to Yelp to read their reviews on the same location: http://www.yelp.com/biz/us-post-office---fort-dearborn-chicago#hrid:9m90... N Dearborn St

It makes me want to hug everyone at the PO station I go to -- the regulars are pretty decent workers and friendly. Or maybe this is just a fluke location.

1 points
by Len Kody 5 weeks 1 day ago

Ha!

from yelp --

This place is the pits.

PLEASE, SHUT THIS LOCATION DOWN!!!!!!! I'M BEGGING YOU!!!!!

ZERO STARS

1 points
by Nelson 5 weeks 1 day ago

Sad part is... the worst reviews on here are the true ones.

1 points
by BradFlora 5 weeks 1 day ago

Dude, nice tweet. I'm crying over here.

These are pretty ridiculous, but does anyone else find it a tad odd that 18 of these have been written since Tuesday (10/13)?

Seems like some dudes thought it would be funny to post a bunch of fake ones using names like "boner" and mistake-ridden titles like "Miss use of stamps."

But they've got our attention, so job well done.

1 points
by Nelson 5 weeks 1 day ago

I smell a new Internet meme. Quick! Inform Know Your Meme at Rocketboom!

Haha, go for it. I'd never even heard of Rocketboom until your comment.

I agree, since date clustering is more unusual unless there's a coordinated attempt.

1 points
by qstrian 5 weeks 1 day ago

We flushed out the Heartland Institute multiple contributors based upon thematic content & I suspect that this is also the case with the USPS Dearborn station flameout.

Shall I reposition the satellites?

Do you have "security clearance?" ;-)

Interesting idea ... can you imagine a hoard (okay, a handful) of Windy Citizens showing up, cameras in hand, returning to blog about their experience at this station??

2 points
by BradFlora 5 weeks 1 day ago

That's a pretty awesome idea.

1 points
by Len Kody 5 weeks 1 day ago

yes. awesome.

Upvoting the Commish for the field trip idea. So do any WC'ers normally use that station?

2 points
by qstrian 5 weeks 1 day ago

Guerilla blogging, Tamale Chica?

The thing about customer service issues is that there are always minimally two parties involved, and the attitude of both can really create the final experience.

My local station is generally very good. One year at Christmas, when the lines are always long, someone new to the station started muttering negative complaints about the place. Other people in line, instead of joining in with the negativity, instead countered it with "this place is pretty good and so are the people." Mr naysayer stopped complaining and instead it turned into a postal version of the love fest, as customers described their favorite worker of the three there.

Expectation also plays a huge role in customer service, but this isn't just that of the customer but of the person providing service.

Thanks. I'm psyched that people are running with it.

2 points
by BradFlora 5 weeks 1 day ago

I've actually been thinking about the potential for things like this for a little while, call it a "blog swarm."

I just posted this to the Chicago Bloggers Meetup Group:

Hey Chicago Bloggers,

Today over on Windy Citizen, people are talking about Chicago's Post office on Dearborn. It's received 33 one-star reviews on Google Maps and its Yelp reviews are unreal. This place and the customer service there sound terrible.

Someone on Windy Citizen suggested a field trip to go visit the place and bring back photos, details, impressions. At least one other blogger is interested as well.

Would anyone on this list be up for participating in a "blog swarm" about the post office? If 3-4 bloggers all went there and blogged about their trips, linking to eachother, it'd be a little mini local blogging event that we'd certainly promote on the WC.

If you're curious or interested, check out the thread below and add a comment.

http://www.windycitizen.com/chicago/weird/2009/10/16/chicagos-dearborn-p...

-Brad

Let's see if people respond here in the thread. If a few people all went separately or together, but agreed to link to eachother's posts about their trips, it'd be a pretty cool little mini event that would help boost the blogs' profiles. We'd certainly promote it here on Windy Citizen.

How about a "blitz" instead of a swarm? Swarm reminds me of an infestation.

I was looking at the photo taking thing. I believe that Post Offices are under the category of Federal Buildings, so there may be a problem in doing so. Depending on the timing of things, if I can get over to my regular place, I can ask one of the guys that works there if this is against HS issues.

I'll also ask one of my cop friends about this when I see him tomorrow.

Well, this is interesting -- the USPS policy on using digital cameras inside:
http://www.usps.com/rightsandpermissions/trademark-image-usage.htm

So would a blogger fall under this category?

"Requests from News Media for Reporting: All requests from qualified news reporting services to film or photograph on Postal Service premises must be coordinated through the local Public Affairs and Communications representative. Contact information is located on the Media Relations web pages: http://www.usps.com/communications/newsroom/mediacontacts.htm."

And what about establish online media like the Huffington Post? Would they (GalavantingKim) need permission?

I think policies like this would expressly prohibit bloggers from taking photos inside.

Question: Does one really need to go inside to bring back what it's like in there?

If one wants to write about what others claim to be their experience, then "no," but personally I think if you are writing about a customer experience, your own perspective should be involved.

Oh for sure. You'd have to go. But not being able to take pictures isn't the end of the world.

Agreed, it's definitely not. I've done consumer behavior observationals (they can be incredibly boring, too) and most of what you do is field work which is to watch the interactions between customers and service people, and people in the environment. Photos are used to provide context, are important for providing context, but not the crux of it all.

1 points
by Len Kody 5 weeks 1 day ago

got a title idea percolating...

"Fort Dearborn Massacre"

http://en.wikipedia.org/wiki/Fort_Dearborn_massacre

the event in 1812 that the first star on the Chicago flag stands for. Took place where the Crains Communication building is today. There's carved murals on the Michigan Ave. bridge over the river commemorating the event.

There must be some majorly bad mojo on that land.

1 points
by qstrian 5 weeks 1 day ago

Scalps? Let a few survivors escape so that we may have our own commemorative park one day?

I could make a blog swarm on Monday and cover it for Huffington's Chicago section.

Awesome. Get that up on the Huffington Post!

1 points
by qstrian 5 weeks 1 day ago

Roger & Me documentary, borrowing from Michael Moore? Shall we ask for the postmaster or postmistress? In either event, let's go post haste!

I'd upvote you but the system won't let me, because of the commenting hierarchy.

I've been to this post office. I can't verify the part about H1N1 but the rest is accurate.

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