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Please think of him as your mother or father, or your grandmother or grandfather, who rely on your help to make sense of the mail they get, even more so when they are shocked, dismayed or confused. You are their shield, their sword, their justice, their advocate, their Includer. David and I share his hardship letter to Aurora Loan Services.
The Includer: Episode 5: Hardship Letter
pbs.org - 1 year ago - 185 views
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